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Tuesday, July 17, 2007

Showing Bad Customers the Door

Inc. - Women in Business: "Conventional wisdom says 'the customer is always right'; entrepreneurial need often compels you to take any client that pays. Living by these beliefs can cause you to overlook or excuse a customer's bad behavior, but when your business begins to suffer, it's time to take a page from Trump's playbook.

Following is a guide to firing those who pay you, including the types of clients to watch out for and some subtle (or not-so-subtle) tactics for letting them go:"

The article goes on to categorize axe-worthy customers into the following categories: The Bad Seed; The Toddler; The Narcissist; The Felon. An interesting read for consultants and other soloists. Don't forget to review your clients and customers as well. You can also look up a prospect on Coworkers.com to see if they might already have been identified as fitting any of the categories above.

Labels: behavior, coworkers, firing, office, work

posted by Coworkers.com at 4:06 AM

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